We will not offer refunds for tickets or wristbands except in very exceptional circumstances; accidental purchase is not sufficient grounds for a refund. Under the Consumer Protection (Distance Selling) Regulations, event tickets are not subject to a right to cancel; therefore we do not have to offer a refund unless the advertised event has changed significantly. 

You can re-sell your ticket, however it must not be for more than face value. If the Students' Union discovers that an individual has been re-selling tickets for more than face value, that individual will face disciplinary action and risk their tickets being void.

If you are still having issues, please contact ussu.boxoffice@surrey.ac.uk and let us know your student number and email address your TIXTU account is registered to. If you have a query related to already purchased tickets, please send us the order number for the tickets in question.