Tixtu

Having trouble joining tixtu?
To join the University of Surrey Students’ Union group you will need to click an event, then click the ‘about group’ button in the top right hand corner, fo...
Fri, 11 May, 2018 at 12:44 PM
Cancelled Payment Tixtu
If your payment has cancelled please check that your card details match the details that you are entering into the screen, specifically the three digit numb...
Fri, 16 Aug, 2019 at 2:16 PM
Sold Out Tickets?
If the tickets have sold out we will not put more on sale, unless previously advertised that staggered tickets will be used for that event. However customer...
Fri, 11 May, 2018 at 12:44 PM
Re-sale of tickets
Yes you can re-sell your ticket, however it must not be for more than face value. If the Students' Union discovers that an individual has been re-selli...
Mon, 14 May, 2018 at 3:15 PM
Charged multiple times
This is likely to occur if you have tried to purchase tickets several times with incorrect fraud protection details, for example your CV2 number, your addre...
Fri, 15 Feb, 2019 at 9:46 AM
Still waiting for Tickets?
You will receive a payment receipt straight after purchasing a ticket, however during times of increased demand it may take up to an hour for the ticket (QR...
Wed, 5 Sep, 2018 at 11:35 AM
Rubix Entry
You will need your campus card or alternative acceptable form of ID. To validate your ticket we will need to scan the QR code that you have been sent this c...
Fri, 11 May, 2018 at 12:25 PM
Ticket Refunds
We will not offer refunds for tickets or wristbands except in very exceptional circumstances; accidental purchase is not sufficient grounds for a refund. Un...
Mon, 2 Sep, 2019 at 2:41 PM
Friend from another Uni
Students from other UK universities may attend our events with student tickets. They must bring their student cards from their place of study and they will ...
Fri, 11 May, 2018 at 12:46 PM
Non-Student Tickets
You can buy non-student tickets for friends who are not students. These must be purchased in advance of the event from the www.tixtu.com website by a Surrey...
Fri, 11 May, 2018 at 12:42 PM