If your payment has cancelled please check that your card details match the details that you are entering into the screen, specifically the three digit number on the back of your card. You must also ensure the billing address you have saved in your account settings matches the billing address on the card you are using, if these do not match the transaction may fail.
If you are still having issues, please contact ussu.boxoffice@surrey.ac.ukand let us know your student number and email address your account is registered to. If you have a query related to already purchased tickets, please send us the order number for the tickets in question.